We had to communicate with support in English
However, the administrators did not always have time to remind about this. How the problem was solved At first, we connected a foreign CRM. And in 2022 we had to urgently look for a Russian equivalent. Connected CRM from AppEvent This helped to automate the processing of applications. Now the client can book the hall himself. That is, on the website, choose a convenient time, additional services and a method of communication.Administrators began to spend less time helping with booking. Screenshot of india telegram data the booking form on the company's website The client only needs to fill in their contact information and read the photo studio rules. The reservation will be saved if they make an advance payment within 24 hours. We made booking easier. And the easier it is to get a service, the higher the business conversion.
As soon as the client has booked the room, he automatically receives a confirmation of his booking and a reminder about the studio rules and prepayment by email. The company can track all requests in the CRM: view information about the client, the date and time of their booking, the fact of payment. All data is collected into a full-fledged client base. The manager distributes the workload of administrators in a timely manner.
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