In addition to real-time emotion

shafi654@gmail.

Through different emoticons and font color combinations, you can convey the most intuitive information to customer service staff. In addition, based on the real-time emotional information, matching the timeline, a corresponding emotional journey map was also built to comprehensively display the changes in emotions related to the work order, allowing CSR to make a better evaluation from a "perceptual" perspective.  display on the work order management interface, when the mouse hovers over the corresponding icon, the


changes in the user's emotion icons in chronological Afghanistan WhatsApp Number order are connected in series to form a user emotion journey map. Operations staff can take service actions from an "emotional" perspective by observing the overall emotional history. As we all know, the most important ability of a product manager is to realize business value and continue to deliver. The basis for verifying business value is the collection and analysis of product data. Through the analysis of user product usage data, we can iteratively optimize products and enhance their business





value. Data analysis and insights The user emotional journey map was launched in December last year. At the same time, we used data burying and analysis tools to build a matching data collection and analysis solution for this product. One month after the product was launched, we cleaned the captured data. In the subsequent data analysis, we obtained results that were far from expected.failure of using the product and the success of individual cases indicate that the business pain points targeted by the product exist, but the volume and effect are not enough to illustrate the value of the product to the overall business.